Record Reproductions Solutions
Secure - Efficient - Reliable
RRS was founded in 1994 and has become a definitive leader in record retrieval services for the legal and insurance industries by efficiently retrieving records from a variety of private and government entities.
Once we have secured and organized your requested records, we then deliver those records to all involved parties, as applicable. All with a faster turnaround time than you would typically expect.
Our quick turnaround is in part due to the training and experience of our staff, as well as familiarity with the process and policies of many recordkeepers.
RRS invests hundreds of hours in training each year for our staff to ensure that your requests are being handled in the most efficient manner possible. Our staff includes certified paralegals, many of whom have been with RRS for over five years. This high employee retention rate has been key in building and maintaining positive working relationships with hundreds of medical providers, and their record custodians.
We use cutting edge technology and have developed software that improves the efficiency throughout the process for your record retrievals, document organization, and coordination.
RRS is proud of the partnerships developed and the relationships we have maintained with our clients by providing a consistent level of service that exceed their expectations.
Partnering with RRS
Realtime status updates and access to records
Verification of providers’ address
Verification prior to request processing
Advance Providers’ fees for records
Make all necessary follow-up calls
Detailed status updates to all parties
Certified copy of records
Delivery of records to all involved parties
Same-day request processing
Domestic call center
Communication tools to reduce calls
Customized solutions to meet your specific needs
Online or traditional request process options
Dedicated account representative
Flexible billing options
RRS works diligently to hire and retain top-level employees and provide them with the ongoing training they need to ensure that your requests are handled in the most efficient manner possible. Providing patient confidence is our greatest concern and our staff ensures strict adherence to HIPAA guidelines with each record request. Our locally based call center staff has an average of more than five years with RRS. We require that each employee adheres to our company’s principals as they are a direct representation of your company.
ExpressDoc™ allows for seamless communication between RRS, providers, underwriters, Attorneys, and IME Providers, allowing all interested parties to have secure access to status updates at each step of the request process. Requests can be made several ways: via fax; the ExpressDoc™ website, or; our customizable web application, even large volume requests. Each request is distributed the same day to the proper medical provider ensuring that your request is handled as quickly as possible.
RRS offers our best-in-class technology, ExpressDoc™.
Tracking of requests can be done easily through our ExpressDoc™ retrieval system. ExpressDoc™ is easy to use and designed with attention to detail. We interviewed many of our customers in the legal and insurance community to determine what they needed in an effective system. The results were incorporated into ExpressDoc™ to provide you with a comprehensive tool for requesting and tracking records.
CEO and founder, Jon Leonhardt, formed an executive team that has a combined 150 years of experience in medical record retrieval procurement services. For nearly 30 years, RRS has specialized in obtaining medical records for insurance companies, law firms and pharmaceutical companies.
RRS offers best-in-class technology developed internally with our years of experience in both legal and medical industries. ExpressDoc™ software offers our clients all the necessary tools for an efficient record retrieval system.